Introduction:
At Details Real Estate Company, we recognize the importance of your data privacy and confidentiality. Therefore, we are committed to maintaining the confidentiality of such sensitive and personal information. This Privacy Policy has been prepared in compliance with the Personal Data Protection Law and its implementing regulations, reflecting our commitment to safeguarding your privacy and helping you understand the nature of the data we collect when you visit the Details website (the Company Website) and how we handle such data.
Details is committed to protecting your data and information by maintaining its confidentiality and using it to achieve the desired level of service or product delivery in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia. Your use of the Details website constitutes your acceptance of this Privacy Policy. Hereinafter, it may be referred to as “we”,“our”,“us”,“the Company”,or “Details”.
Personal Data Collected:
We collect and process the following types of personal data to provide our services:
- Identity Data: Name, date of birth, nationality, gender, identification number (such as national ID, residency ID, passport number).
- Contact Data: Residential address, work address, national address, phone numbers, email address.
- Family Data: Marital status and details of family members and dependents.
- Sensitive Data: Personal photo, facial identifiers.
- Financial Data: Bank account details, salary and income information, credit history.
- Property Data: Details of properties of interest or ownership.
- Technical Data: IP address, browser type, operating system and version, device type, device identifiers, and other technical information collected through our website.
- Other Data: Employment status, employer, job title, educational level.
Methods of Data Collection:
- Data is collected directly when the data subject provides it through registration, filling out forms, or communicating available channels. No personal data is collected from other parties.
- Some data is collected indirectly through cookies and similar technologies when visiting the website to improve user experience andanalyseperformance.
- Data may also be collected through your interaction with our social media accounts or digital campaigns (such as interest registration forms or lead forms) to communicate with you and provide relevant offers and services.
Purpose of Data Collection:
- Evaluate, process, andfulfilreal estate service requests (sale, purchase, leasing).
- Manage andmaintainyour online account, including sending updates and notifications.
- Document real estate transactions and ensure regulatory compliance.
- Comply with legal and regulatory requirements.
- Follow up on inquiries, suggestions, or complaints submitted by users.
- Communicate with you regarding updates, offers, or changes in our services.
Legal Basis for Data Collection and Processing:
Your personal data is collected and processed based on your consent, and you may withdraw your consent at any time unless there is another legal basis.
Limitation of Data Disclosure:
Disclosure of personal data to third parties is restricted to the purposes specified in this Privacy Policy, for which the data subject has given implicit or explicit consent.
Storage and Destruction of Personal Data:
- Customer data is stored on secure cloud serversداخلthe Kingdom of Saudi Arabia. We are committed to taking all necessary security measures to protect personal data and ensure confidentiality and integrity. We apply strict technical and organizational procedures, and all authorized employees follow strict guidelines to ensure data protection and compliance with applicable laws.
- Data will be securely destroyed in a manner that prevents access or recovery, in accordance with the policies of the National InformationCentre.
Rights of the Data Subject:
- Right to be informed: You have the right to know how your data is collected, the legal basis, how it is processed, stored, destroyed, and with whom it is shared.
- Right of access: You may request a copy of your personal data via email stated in this policy, free of charge, within a period not exceeding (30) days.
- Right to correction: You may request correction of inaccurate or incomplete data, which will be reviewed and updated within (30) days, with notification via email.
- Right to erasure: You may request deletion of your data under certain conditions unless legal or contractual obligations require retention.
- Right to withdraw consent: You may withdraw your consent at any time unless legitimate purposes require otherwise.
Data Retention:
We retain your personal data for the duration of our contractual relationship or as necessary tofulfilthe purposes outlined in this policy or to comply with legal and regulatory requirements. After that, your data will be securely deleted or anonymized.
Cookies:
To enhance user experience, our websites use standard technology known as “cookies” to collect information about how the website is used, which may include your data. Cookies are necessary for website operation and foranalysingmarketing performance.
Personal Data Protection Officer:
For any inquiries or requests related to personal data, you may contact:
- Entity: Marketing Department – Details Real Estate Company
- Email: info@details-re.com
Complaints and Inquiries:
For complaints or inquiries related to the Privacy Policy or personal data handling, please contact the Data Management and Privacy Department via: info@details-re.com
Privacy Policy Updates:
- Detailsreservesthe right to amend or update any provisions of this Privacy Policy. The company will notify data subjects of such changes. The company reserves the right to terminate accounts if changes are not accepted.
- The Arabic language is the official language for interpretation. In case of discrepancies with other languages, the Arabic version shall prevail.
